Return Policy

30-Day Return Window

You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused, in its original condition, and includes the original sheath, packaging, and any accompanying documentation.

Items That Cannot Be Returned

• Custom, personalized, or made-to-order pieces
• Items that show signs of use, sharpening, or damage
• Items returned without their original sheath or packaging
• Gift cards

How to Start a Return

Email support@chaakuu.com with your order number and the reason for the return. Our team will respond with return instructions and a shipping address within 1-2 business days.

Shipping Sharp Items Back

For everyone's safety, please ensure blades are sheathed and securely wrapped before placing them in a shipping box. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit during a return.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping fees are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, including shipping costs.

Exchanges

Need a different size, handle material, or pattern? Let us know when you start your return and we'll do our best to arrange an exchange, subject to availability.